ROAMORI / HERE TO HELP
Good things.
Clear details.
Shipping to the United States
Standard US shipping is complimentary. The estimated delivery window is 7–20 days. Dispatch timing will be confirmed before online checkout opens. We use Thailand Post; transit can vary with customs, carrier processing and your destination.
Tracking your order
After dispatch, your tracking number is available on our order tracking page. Use your order number and checkout email. For address corrections, contact us as soon as possible; we may not be able to change an address after dispatch.
Customs and duties
Our customs and duties policy is being finalized. Online checkout remains closed until this is confirmed.
Returns
Our return window is being finalized. Online checkout remains closed until a return policy is published.
Incorrect or damaged items
If your item arrives damaged, defective or incorrect, email us with your order number and photographs of the item and packaging. We will review the evidence and issue a refund when the problem is confirmed to be our responsibility. This policy does not limit rights that cannot lawfully be excluded.
Refunds
Approved refunds are returned to the original payment method after review. Your bank determines when the refund becomes visible. Contact us if you need help checking a refund.